Privacy Policy

RenoFlooring Australia Pty Ltd
ABN: 55 673 651 557

RenoFlooring Australia Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make an enquiry, request a quote, or purchase our products or services.

1. Information We Collect

We may collect the following types of personal information:

Name, phone number, email address, and home address
Billing and payment information
Details related to your project or service request
Website usage data (such as IP address, browser type, and interactions)

We collect this information directly from you when you:

Submit an enquiry or quote request
Purchase products or services
Contact us via phone, email, website forms, or social platforms

2. How We Use Your Information

We use your information to:

Provide quotes, products, and services
Communicate regarding orders, installation dates, and updates
Improve our services and website experience
Maintain customer records and warranties
Process payments and issue invoices

We may also use information for marketing or promotional purposes, but only where permitted by law and where you have consented where required.

3. Disclosure of Personal Information

We do not sell personal information. However, we may share your information with:

Suppliers and contractors involved in your project
Payment processing providers
IT service providers and website hosting platforms
Where required by law, government authorities or regulatory bodies

All third parties are required to treat personal information in accordance with privacy laws.

4. Data Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure. This includes secure storage systems and restricted access protocols.

5. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyse traffic. You may disable cookies in your browser settings; however, some website features may not function as intended.

6. Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated. Requests may be submitted via our contact channels listed below.

7. Retention of Information

We retain customer information for as long as required to provide services, maintain records, or comply with legal obligations.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to make a data-related request, please contact us:

RenoFlooring Australia Pty Ltd
Email: admin@renoflooring.com.au
Phone: 0412345076
Website: www.renoflooring.com.au

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.